Response 997459313

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Questions

1. Do you think that the new National Care Standards should be grounded in human rights?

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2a. Do you agree that overarching quality standards should be developed for all health and social care in Scotland?

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2b. Do you agree that the overarching quality standards should set out essential requirements based on human rights?

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2c. Do you agree that the current National Care Standards should be streamlined and a set of general standards developed that would sit below the overarching standards and apply to all services?

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2d. Do you think general standards should set out essential requirements and aspirational elements?

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2e. Do you agree that a suite of specific standards are developed for particular aspects of care, circumstances or need?

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3a. What are your views on how standards should be written?

What are your views on how standards should be written?
I think they should be written in collaboration with people who receive and provide the service taking into account individuals human rights and entitlement. They should be written in plain English and easy for everyone to understand. They should also be concise to ensure people take the time to read and understand them.

3b. What are your views on the example of how the rights and entitlements of people using services and the responsibilities of service providers could be set out?

What are your views on the example of how the rights and entitlements of people using services and the responsibilities of service providers could be set out?
We should be able to make bold statements as a headline and then go on to say underneath each statement what we are committed to doing/providing as services across the whole of Health and Social Care. The committments could be broken down and listed in relation to human rights and what people are entitled to expect.

4a. Do you think the Care Inspectorate and Healthcare Improvement Scotland should hold services they regulate to account for meeting the proposed overarching standards, the general standards and the suite of specific standards?

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4b. How should we ensure that services not regulated by the Care Inspectorate and Health Improvement Scotland comply with the new standards?

How should we ensure that services not regulated by the Care Inspectorate and Health Improvement Scotland comply with the new standards?
I think that anyone operating a care service should be regulated and be inspected.

4c. We suggest that the Care Inspectorate and Healthcare Improvement Scotland, consulting with others, should develop the suite of specific standards. Do you agree with this?

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Comments
For consistency the standards should be agreed by all so there is no confusion, duplication or crossed wires. One set of standards that we call work to in Health and Social Care and that we are inspected on by the Care Inspectorate.

5a. Please tell us about any potential impacts, either positive or negative, you feel any of the proposals set out in this consultation paper may have on particular groups of people, with reference to the ‘protected characteristics’ listed above.

Please tell us about any potential impacts, either positive or negative, you feel any of the proposals set out in this consultation paper may have on particular groups of people, with reference to the ‘protected characteristics’ listed above.
We need to ensure that the voice of the people who receive services is heard. It is difficult to encourage people to respond if they are isolated or are not supported to take part in a consultation. I think the proposed changes will have a positive impact in terms of consistency and making the National Care Standards easier for people to understand.

5b. Please tell us about any potential costs or savings that may occur as a result of the proposals set out in this consultation paper and any increase or reduction in the burden of regulation for any sector. Please be as specific as possible.

Please tell us about any potential costs or savings that may occur as a result of the proposals set out in this consultation paper and any increase or reduction in the burden of regulation for any sector. Please be as specific as possible.
I am not aware of any cost savings other than printing one set of standards rather than 23 different ones. However if we are being specific about different services in our approach then this would then mean different sets of standards for each service, or it could mean the same overarching standards but a different form of words to relate to the specific service. In terms of regulation of services I think the issue is consistency of their approach. Perhaps if we had an overarching set of standards for all their job would become more transparent and they could be clearer on their expectations of all services.