A consultation on a consumer body for Scotland

Closed 28 Sep 2018

Opened 4 Jul 2018

Published Responses

View submitted responses where consent has been given to publish the response.


The purpose of this consultation is to gather views from stakeholders on the proposed powers and functions of a new consumer body, called Consumer Scotland.

Why We Are Consulting

Evidence has shown that, in specific markets, Scottish consumers behave differently and have different needs from consumers in the rest of the UK. The reasons for this have not yet been fully analysed or understood as there is not, currently, a rigorous on-going assessment of Scottish consumer harm. There is no dedicated mechanism delivering improved, targeted outcomes for Scottish consumers.

This consultation is seeking to gather views on the proposals for a new consumer body, called Consumer Scotland. This will be an investigatory body, tasked with carrying out a strategic review of consumer welfare to identify areas of harm that require in-depth inquiry to identify causes and recommend solutions.

Download the consultation paper.

What Happens Next

Where respondents have given permission for their response to be made public, and after we have checked that they contain no potentially defamatory material, responses will be made available to the public at http://consult.gov.scot. If you use Citizen Space to respond, you will receive a copy of your response via email.

Following the closing date, all responses will be analysed and consider along with any other available evidence to help us develop the legislation needed to create a new public body. Responses will be published where we have been given permission to do so.


  • People of Scotland


  • Economy
  • Equality, Welfare and Rights