A consultation on a draft revised code of conduct for registered property factors

Closed 15 Jan 2018

Opened 6 Oct 2017

Feedback updated 29 Jun 2018

We asked

The Scottish Government consulted on proposals to amend the Code of Conduct which sets out minimum standards for registered property factors in the delivery of services to homeowners.

You said

The responses to the consultation provided a range of contrasting perspectives on what the Code should deliver and what requirements should be included. The majority of suggested amendments were of a detailed and technical nature.

We did

The Scottish Government is currently considering representations made about the draft revised Code as a result of that consultation. The findings will be used alongside other available evidence to inform our consideration of whether the respective changes to the Code are to be taken forward and whether changes to the wider regime regulating property factors should be explored.


Results updated 29 Jun 2018

This report presents an analysis of responses to the consultation on a draft revised Code of Conduct for registered property factors.

A summary report of the accompanying consultation events is also available.



Published responses

View submitted responses where consent has been given to publish the response.


The code was introduced by the Property Factors (Scotland) Act 2011 (the Act), which requires Scottish Ministers to prepare a code of conduct setting out minimum standards of practice for registered property factors and related amendments to the Act.. The current code came into force on 1 October 2012 and applies to all registered property factors as defined by section 2 of the Act.

The Act requires that Scottish Ministers must from 'time to time' prepare a draft code which should be published and then consulted upon with such bodies (as considered appropriate) and with the general public.

Why your views matter

This consultation seeks your views on a revised code of conduct for property factors. Following this consultation, Scottish Ministers may amend the revised code and then lay a copy of the code before the Scottish Parliament for its consideration.

Download the consultation paper.


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