Review of the Scottish Social Housing Charter - A Consultation

Closed 24 Aug 2016

Opened 1 Jun 2016

Feedback Updated 15 Nov 2016

We Asked

We asked for your views on the current Scottish Social Housing Charter so that a new Charter can be introduced from 1st April 2017.  The Charter sets the outcomes and standards that all social landlords should be achieving for their tenants and other customers through their housing activities.

We asked you about the impact of the current Charter, the current standards and outcomes and whether you thought anything should be added to the Charter.

You Said

106 responses were received. 73 from organisations and 33 from individuals. Views on the current Charter were generally positive with the majority of respondents in favour of keeping the current outcomes and standards unchanged.

We Did

We have published the analysis of responses. This along with the views expressed at 12 stakeholder events held across the country, evidence paper from the Scottish Housing Regulator on landlord performance against the Charter, an "Involving All" consultation that focussed on tenants who might normally be excluded or find it diffcult to get involved carried out by the Tenant Participation Advisory Service and Tenant Information Service will help inform the changes that we will make.

http://www.gov.scot/Publications/2016/11/1336

 

Results Updated 17 Nov 2016

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Published Responses

View submitted responses where consent has been given to publish the response.

Overview

This consultation seeks views on the Scottish Social Housing Charter. The Charter was introduced by the Housing (Scotland) Act 2010. The Charter sets the outcomes and standards that all social landlords should be achieving for their tenants and other customers through their housing activities.The Act requires Ministers to review the Charter standards and outcomes from time to time. The current Charter remains in force until 31st March 2017.

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Why We Are Consulting

Following this consultation we will develop an updated version of the Charter and ask the Scottish Parliament to consider the changes and approve a new Charter from 1st April 2017.

What Happens Next

Once the consultation closes we will seek independent consultants to analyse the results. We will then revise the current Charter and ask the Scottish Parliament to consider the changes and approve a new Charter from 1st April 2017.

Audiences

  • Social housing tenants and prospective tenants
  • All social landlords - Councils and Registered Social Landlords
  • Other customers of social landlords

Interests

  • Housing and Regeneration