Northern Isles Ferry Services 4 - General - Scottish Government consultations

General

Feedback provided by the community has highlighted that freight bookings can impact available vehicle spaces on vessels.

17. Looking at the list below, what would you consider to be the top 3 priorities for the next NIFS contract?

Reliability

Punctuality

Quality of on-board catering

Quality of on-board accommodation

Ease of changing a booking

Ease of booking a ticket

Customer service by staff on board

Customer service by staff in ferry terminals

Signage at and en route to ferry terminals

Other (please add)

If other, please use box to provide details

18. Do you have any other suggestions on how the NIFS services could be improved?

Please add your suggestions in the box provided