The Scottish Bus Open Data Consultation - S3A The prescribed information - passenger views - Scottish Government consultations

S3A The prescribed information - passenger views

In order to ensure that the information to be provided under the new Regulations is beneficial to passengers, and potential passengers, we are seeking views on what bus users would like to know about bus services and why. We are also seeking views on the more technical aspects of the same topics, which we appreciate may not be of interest to passengers.

The following questions have been titled as seeking 'passenger' and 'operator' views for reference, however all questions can be answered by any respondant.

4. Do you consider yourself as having additional access needs when using public transport?

This could mean features of the bus or bus stop itself, such as audio announcements, or features on the vehicle, such as a wheelchair accessible space.

The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term adverse effect on their ability to perform normal day-to-day activities.

We are keen to hear from all users of bus services, including disabled persons as defined above, and those who may have accessibility needs that do not fall within the definition of disability as defined in the Equality Act 2010 above.

Yes No Prefer not to say

5. From the following list of routine information, please tick any that you would find useful if made available to you when planning a bus journey.

Who operates the bus service (e.g. which bus company runs the service) What the bus might look like (e.g. it has purple livery, or it is a green bus) The name or number of the services (e.g. the X8, ‘The Town Service’, etc) The names of the bus stops the bus will call at, in order The days and times the bus will arrive/depart from each bus stop The service(s) a ticket is valid on* The ways that you can pay the fare (e.g. cash, contactless, etc) What format the ticket will be in (paper, smartcard, digital, tap on/off, etc) The cost of the ticket The difference in price if you bought it in another format or in another way** Where you can buy tickets (e.g. online, in person at a shop, or only on the bus, etc). The places you will you see information about fares, tickets, special offers or routes^ All of the above None of the above Other

* For tickets that operate in a zone, the service numbers, routes or bus stops included in the range of the ticket.

**For example if a ticket is cheaper if you buy in advance or online, compared to buying onboard, or has a discount applied if bought through an app.

^Such as, advertised on board buses, on a bus operator website, via a third party app etc

If 'Other', please give your answer here.

6. Assuming all of the routine information you would find useful were available, how would you prefer to obtain a ticket for travel?

Please rank the following methods in order of preference.

Whichever option you would most prefer, please set that as '1st choice' and so on.

If you are entitled to free travel, please disregard the options for payment, and rank the following methods in order of preference by type.

7. Which of the following ‘real time’ information would you find useful in planning your use of a specific service/services, if it were available?

Live bus stop arrival and departure times Live timetables Live disruption updates On-board capacity (e.g. how full the bus is) Number of wheelchair accessible spaces and if they are in use If there is wi-fi/power/charging facilities, and if they are operational If there are toilets on board, and if they are operational If the bus has audio/visual capability* Which payment types the bus can accept e.g. cash, contactless, card, etc. The emissions created by the bus All of the above None of the above Other

*For example, it announces or provides information about the current and next stop visually

If 'Other', please give your answer here.

8. Specifically thinking about the bus stop or stopping place of the bus, which of the following would you find useful to planning your journey, if it were available?

Accessibility features Name of the bus stop (for the purposes of finding it on a timetable) Location description (busy streets may have multiple similarly named stops) All of the above

If you have any comments, please leave these below.

9. The remaining questions are not likely to be of interest to passengers, relating to the more technical aspects of data exchange. If you would like to skip to the end of the consultation, please select 'yes' below.

(Required) Yes No