Investing in and paying for your water services from 2021

Closed 28 Sep 2018

Opened 6 Jul 2018

Feedback updated 20 Dec 2018

We asked

We sought views on the investment priorities and charging principles for the period 2021-27.

You said

You were broadly content with the proposed documents.  However, there was disagreement with the proposal to alter the single occupant status discount.

We did

Further engagement will be undertaken with the affected demographics and relevant interest groups before any amendments are made to the existing household discounts.

Results updated 20 Dec 2018

Summary of responses


Published responses

View submitted responses where consent has been given to publish the response.


This consultation seeks views on drafts of the 2 statutory inputs Scottish Ministers must make to the Strategic Review of Water Charges for the regulatory period 2021-27 and key issues arising. The documents are the Principles of Charging statement and the Investment Direction and they provide the general policy framework which will guide the detailed work on the strategic review by the Water Industry Commission for Scotland and Scottish Water.

Why your views matter

Ministers wish to ensure that the widest possible range of customer and stakeholder views are taken into account at all stages of the Strategic Review of Charges.

Download the consultation paper.

What happens next

Views received will be taken into account in the finalisation of these documents at a later stage of the review which will allow the Water Industry Commission to issue its final determination in March 2020 which will set out its view of charges for the regulatory period.


  • Business, Industry and Innovation
  • Economy
  • Environment and Climate Change