Response 1040850997

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Questions

1. To what extent do you agree or disagree with the principle of the proposal set out in Chapter 2, Package A: To introduce a category of hybrid issue complaints?

Please select one item
Strongly agree
Mostly agree
Mostly disagree
Strongly disagree

2. To what extent do you agree or disagree with the proposal set out in Chapter 2, Package B(i): Changes to the process of assessment investigation, reporting, determination and conclusion – Moving complaints into stages which deal with the dispute resolution, investigation and resolution more quickly?

Please select one item
Strongly agree
Mostly agree
Mostly disagree
Strongly disagree

3. To what extent do you agree or disagree with the proposal set out in Chapter 2, Package B(ii): Changes to the process of assessment investigation, reporting, determination and conclusion – Identifying valid complaints?

Please select one item
Strongly agree
Mostly agree
Mostly disagree
Strongly disagree

4. To what extent do you agree or disagree with the proposal set out in Chapter 2, Package B(iii): Changes to the process of assessment investigation, reporting, determination and conclusion – Completing investigations and reporting more quickly?

Please select one item
Strongly agree
Mostly agree
Mostly disagree
Strongly disagree

5. To what extent do you agree or disagree with the proposal set out in Chapter 2, Package B(iv): Changes to the process of assessment investigation, reporting, determination and conclusion – Concluding cases at an earlier stage when appropriate?

Please select one item
Strongly agree
Mostly agree
Mostly disagree
Strongly disagree

6. To what extent do you agree or disagree with the proposal set out in Chapter 2, Package B(v): Changes to the process of assessment investigation, reporting, determination and conclusion – Closing a case when a reasonable settlement has been offered?

Please select one item
Strongly agree
Mostly agree
Mostly disagree
Strongly disagree

7. To what extent do you agree or disagree with the proposal set out in Chapter 2, Package B(vi): Changes to the process of assessment investigation, reporting, determination and conclusion – Providing greater transparency and information on complaints?

Please select one item
Strongly agree
Mostly agree
Mostly disagree
Strongly disagree

8. To what extent do you agree or disagree with the proposal set out in Chapter 2, Package C: Changes to the rules in respect of fee rebates?

Please select one item
Strongly agree
Mostly agree
Mostly disagree
Strongly disagree

9. Please provide any further comments on the proposals set out in this consultation in the box below.

The SLCC need to be replaced with an independent body. Self regulation has not worked, these proposals are a joke.

Where is the proposal to award fair, and not derisory, compensation?
Where is the proposal discussing a new independent body - the petition by the public and reviews on the SLCC have made it clear this quango needs to be removed immediately. The SLCC is not fit for purpose.
What about an end to Redacted textof complainers by the SLCC? - This will end when they are scrapped.

These proposal are a disgrace and trying to sweep the fact that the SLCC are Redacted text and Redacted textorganisation doing nothing more than Redacted text solicitors get away with their wrong doings. The SLCC are a disgrace - how long are the Scottish Government going to let this organisation away with their Redacted textbehavior, as this consultation doesn't even acknowledge it, let alone make any proposals to rectify things.

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