The Future of Smart Ticketing in Scotland

Closed 5 Dec 2017

Opened 13 Sep 2017

Published responses

View submitted responses where consent has been given to publish the response.


Smart ticketing is an important element of a modern public transport system and is increasingly prevalent in major cities and countries around the world. It offers a number of benefits for users, transport operators and society including greater choice, less cash handling and promoting a modal shift to public transport. This contributes towards the Scottish Government’s Greener Strategic Objective.

This consultation seeks views on our proposed framework for nation-wide multi-modal smart ticketing.

Why your views matter

Ministers have a vision that “all journeys on Scotland’s bus, rail, ferry, subway and tram networks can be made using some form of smart ticketing or payment”.

Considerable progress has already been made by both public bodies and commercial operators on delivering smart ticketing in Scotland. This consultation seeks views on what more needs to be done to ensure that the ministerial vision is achieved.

Download the consultation paper.

What happens next

Taking forward the proposals covered in this consultation may require changes to existing Acts, Secondary Legislation, or guidance. Once the consultation closes, we will publish an analysis of the consultation responses. This will influence proposals within any legislation which is subsequently introduced in the Scottish Parliament. Complementary measures which will be taken forward under separate processes, may be subject to further consultations


  • Business, Industry and Innovation
  • Transport